O que fideliza clientes?

All the experience that they spend within our space.

What do you do specifically that makes you loyal customers?
How is your space different from other open spaces?

These questions are important for us to understand which are our strengths that we can still reinforce and which need to be improved.

From the way the client is welcomed when she enters “our house”, until she leaves, many things happen and today I bring you 5 steps to retain clients:

1- Presence throughout the service, puts the intention and focus on the results you want to achieve.

2-Put love in the execution of the services, doing them in a different and felt way, this passes to the client.

3- Welcomes and welcomes the client as if it were always the first time, attentive to her needs and desires, making her always feel special.

4-Always correct your posture at work, straight spine, elegant and light posture, as well as clean and organized work, well-done divisions and hair always well aligned, pass security to the client.

5-Advise which treatment to maintain the result at home, is our obligation as professionals, it will be good for the client and for us that we will have healthy hair to perform our work.

In which of these steps do you already stand out?
Which one can you improve on?
Start doing it differently to get different results!

Best wishes
Carina Bernardino